HP Officejet 6210 - Software installation troubleshooting

During a normal installation of the HP all-in-one software, the following events occur:
1

The HP all-in-one software CD-ROM runs automatically.

2

The software installs.

3

Files are copied to your hard drive.

4

You are requested to connect the HP all-in-one to your computer.

5

A green OK and check mark appear on an installation wizard screen.

6

You are requested to restart your computer.

7

The Fax Setup wizard runs.

8

The registration process runs.

If any of these things did not occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
●

Start the HP Director and check to make sure the following icons appear: Scan
Picture, Scan Document, Send Fax and HP Gallery. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP all-in-one to connect to your computer. Otherwise, see

Some

of the icons are missing in the HP Director

.

Note

If you performed a minimum installation of the software (as apposed to a

typical installation), the HP Image Zone and Copy are not installed and will not
be available from the HP Director.

●

Open the Printers dialog box and check to see that the HP all-in-one is listed.

●

Look in the system tray at the far right of the Windows taskbar for an HP all-in-
one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
(Windows only)

Solution

Do the following:

1

From the Windows Start menu, click Run.

2

In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the

software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is

successful. A red X indicates that the plug and play failed.
Do the following:
1

Verify that the control panel overlay is firmly attached, unplug the HP all-in-
one power cable, and then plug it in again.

2

Verify that the USB and power cables are plugged in.

Chapter 15

126

HP Officejet 6200 series all-in-one

3

Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.

4

Verify that the USB cable is set up properly as follows:
–

Unplug the USB cable and plug it in again.

–

Do not attach the USB cable to a keyboard or non-powered hub.

–

Verify that the USB cable is 3 meters or less in length.

–

If you have several USB devices attached to your computer, you might
want to unplug the other devices during the installation.

5

Continue with the installation and restart the computer when prompted. Then
open HP Director and check for the essential icons (Scan Picture, Scan
Document, Send Fax, and HP Gallery).

6

If the essential icons do not appear, remove the software and then reinstall it.
For more information, see

Uninstall and reinstall the software

.

I received a message that an unknown error has occurred

Solution

Try to continue with the installation. If that doesn’t work, stop and

then restart the installation, and follow the directions on the screen. If an error
occurs, you might need to uninstall and then reinstall the software. Do not simply
delete the HP all-in-one program files from your hard drive. Make sure to remove
them properly using the uninstall utility provided in the HP all-in-one program
group.
For more information, see

Uninstall and reinstall the software

.

Some of the icons are missing in the HP Director

If the essential icons (Scan Picture, Scan Document, Send Fax, and
HP Gallery) do not appear, your installation might not be complete.

Solution

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP all-in-one program files from
your hard drive. Make sure to remove them properly using the uninstall utility

User Guide

127