HP Officejet 6210 - Hardware setup troubleshooting

I connected the USB cable, but I am having problems using the HP all-in-one
with my computer

Solution

You must first install the software that came with your HP all-in-one

before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to your HP all-in-
one with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP all-in-one.
You can connect to any USB port on the back of your computer.

I received a message on the control panel display to attach the control panel
overlay

User Guide

121

Solution

This might mean the control panel overlay is not attached, or it is

attached incorrectly. Make sure to align the overlay over the buttons on the top of
the HP all-in-one and snap it firmly into place.

The control panel display shows the wrong language

Solution

Usually, you set the language and country/region when you first set

up the HP all-in-one. However, you can change these settings at any time by
using the following procedure:
1

Press

Setup

.

2

Press

7

, and then press

1

.

This selects

Preferences

, and then selects

Set Language & Country/Region

.

A list of languages appears. You can scroll through the list of languages by
pressing the and arrows.

3

When your language is highlighted, press

OK

.

4

When prompted, press

1

for Yes or

2

for No.

The countries/regions for the selected language appear. Press or to
scroll through the list.

5

Use the keypad to enter the two-digit number for the appropriate country/
region.

6

When prompted, press

1

for Yes or

2

for No.

The wrong measurements are showing in menus on the control panel display

Solution

You may have selected the incorrect country/region when setting up

your HP all-in-one. The country/region you select determines the paper sizes
shown on the control panel display.
To change the country/region, you must first set the default language again.
Usually, you set the language and country/region when you first set up the HP all-
in-one. However, you can change these settings at any time by using the
following procedure:
1

Press

Setup

.

2

Press

7

, and then press

1

.

This selects

Preferences

, and then selects

Set Language & Country/Region

.

Chapter 15

122

HP Officejet 6200 series all-in-one

A list of languages appears. You can scroll through the list of languages by
pressing the and arrows.

3

When your language is highlighted, press

OK

.

4

When prompted, press

1

for Yes or

2

for No.

The countries/regions for the selected language appear. Press or to
scroll through the list.

5

Use the keypad to enter the two-digit number for the appropriate country/
region.

6

When prompted, press

1

for Yes or

2

for No.

I received a message on the control panel display to align the print cartridges

Solution

The HP all-in-one prompts you to align cartridges every time you

install a new print cartridge. For more information, see

Align the print cartridges

.

Note

If you remove and reinstall the same print cartridge, the HP all-in-one will

not prompt you to align the print cartridges. The HP all-in-one remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.

I received a message on the control panel display that the print cartridge
alignment failed

Cause

The incorrect type of paper is loaded in the input tray.

Solution

If you have colored paper loaded in the input tray when you align the

print cartridges, the alignment fails. Load unused plain white letter or A4 paper
into the input tray, and then try the alignment again. If the alignment fails again,
you might have a defective sensor or print cartridge.
Contact HP Support. Go to

www.hp.com/support

. If prompted, choose your

country/region, and then click Contact HP for information on calling for technical
support.

Cause

Protective tape is covering the print cartridges.

Solution

Check each print cartridge. If the plastic tape is still covering the ink

nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch
the ink nozzles or the copper-colored contacts.

User Guide

123

1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape

Reinsert the print cartridges and verify that they are fully inserted and locked in
place.

Cause

The contacts on the print cartridge are not touching the contacts in the

print carriage.

Solution

Remove and then reinsert the print cartridges. Verify that they are

fully inserted and locked in place.

Cause

The print cartridge or sensor is defective.

Solution

Contact HP Support. Go to

www.hp.com/support

. If prompted,

choose your country/region, and then click Contact HP for information on calling
for technical support.

The HP all-in-one does not print

Solution

If your HP all-in-one and computer are not communicating with each

other, try the following:
●

Check that the HP all-in-one print queue is not paused (Windows) or stopped
(Macintosh). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.

●

Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.

Chapter 15

124

HP Officejet 6200 series all-in-one