Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
Remove the print cartridges and check that the protective tape has been
Reinsert the print cartridges and verify that they are fully inserted and locked in
If the problem persists, print a self-test report to determine if there is a problem
with the print cartridges.
This report provides useful information about your print cartridges, including
If the self-test report shows a problem, clean the print cartridges.
If the problem persists, clean the copper-colored contacts of the print cartridges.
If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on these topics, see
Maintain your HP all-in-one