Print cartridge troubleshooting
If you are experiencing problems with printing, you might have a problem with one of
the print cartridges.
1
Remove the print cartridges and check that the protective tape has been
completely removed.
2
Reinsert the print cartridges and verify that they are fully inserted and locked in
place.
3
If the problem persists, print a self-test report to determine if there is a problem
with the print cartridges.
This report provides useful information about your print cartridges, including
status information.
4
If the self-test report shows a problem, clean the print cartridges.
5
If the problem persists, clean the copper-colored contacts of the print cartridges.
6
If you are still experiencing problems with printing, determine which print cartridge
is experiencing the problem and replace it.
For more information on these topics, see
Maintain your HP all-in-one
.