Before you call HP Support
If you have a problem, follow these steps:
1
Check the documentation that came with the HP all-in-one.
–
Setup Guide: The Setup Guide explains how to set up the HP all-in-one.
–
User Guide: The User Guide is the book you are reading. This book
describes the basic features of the HP all-in-one, explains how to use the
HP all-in-one without connecting it to a computer, contains setup and
operational troubleshooting information, and contains device update
information.
User Guide
119
–
HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP all-in-one with a computer and contains additional
troubleshooting information not covered in the User Guide.
–
Readme file: The Readme file contains information on possible installation
problems and system requirements. For more information, see
View the
Readme file
.
2
If you are unable to solve the problem using the information in the documentation,
visit
www.hp.com/support
to do the following:
–
Access online support pages
–
Send HP an e-mail message for answers to your questions
–
Connect with an HP technician by using online chat
–
Check for software updates
Support options and availability vary by product, country/region, and language.
3
Contact your local point of purchase. If the HP all-in-one has a hardware failure,
you will be asked to bring the HP all-in-one to where you purchased it. Service is
free during the HP all-in-one limited warranty period. After the warranty period,
you will be quoted a service charge.
4
If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see
Get HP support
.