HP Officejet 6210 - Before you call HP Support

background image

Before you call HP Support

If you have a problem, follow these steps:

Check the documentation that came with the HP all-in-one.

Setup Guide: The Setup Guide explains how to set up the HP all-in-one.

User Guide: The User Guide is the book you are reading. This book
describes the basic features of the HP all-in-one, explains how to use the
HP all-in-one without connecting it to a computer, contains setup and
operational troubleshooting information, and contains device update

User Guide


background image

HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP all-in-one with a computer and contains additional
troubleshooting information not covered in the User Guide.

Readme file: The Readme file contains information on possible installation
problems and system requirements. For more information, see

View the

Readme file



If you are unable to solve the problem using the information in the documentation,


to do the following:

Access online support pages

Send HP an e-mail message for answers to your questions

Connect with an HP technician by using online chat

Check for software updates

Support options and availability vary by product, country/region, and language.


Contact your local point of purchase. If the HP all-in-one has a hardware failure,
you will be asked to bring the HP all-in-one to where you purchased it. Service is
free during the HP all-in-one limited warranty period. After the warranty period,
you will be quoted a service charge.


If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,

Get HP support